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  1. Jira Service Management Cloud
  2. JSDCLOUD-5613

Missing Czech Language Translation On Request View Page In The Customer Portal

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    Description

      Summary

      When the user has set the default language as Czech or if the user uses preferred language as Czech in the customer portal profile, some of the translation remains in English in the request view page of the customer portal 

       

      Steps to Reproduce

       

      1. Ensure the Language Support has set Czech language set as default or the use preferred language to view the portal is in Czech language
      2. Create a request in the service desk portal with summary and description > Click on the My Request option from the Requests drop-down menu
      3. Click on request that you have just created and it will bring you to the full view page
      4. In this page, you will notice that the system update on the ticket such as Created at and Automatic Response are in the English language despite choosing Czech language.

      Expected Results

      The user should be able to see the full translation of the page in Czech language for the request view.

      Actual Results

      The user is does not get the full translation of the page in Czech language for the request view of the page.

       

      Workaround

      None, the existing language support translation does not allow for the user to change system update translations in the request view.

       

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            Unassigned Unassigned
            nsilvaratnam Niro (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: