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  1. Jira Service Management Cloud
  2. JSDCLOUD-5607

Update documentation 'Editing and Collaborating on issues'

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Statement

      The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles and Groups, which is not correct.

      https://confluence.atlassian.com/servicedeskcloud/editing-and-collaborating-on-issues-780868235.html

      Restrict a comment
      Follow the instructions for editing a comment above. In the edit dialog, click the lock icon and choose the group or project role to restrict the comment to.

      There is no such restriction since comments can only be restricted by the buttons "Comment internally" or "Share with customer".

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            mmaier Millie Maier (Inactive)
            skorte Soane Korte (Inactive)
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