Details
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Bug
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Resolution: Duplicate
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Low
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None
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Severity 3 - Minor
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Description
Summary
It is not possible to add a new request participant if an inactive user exist in the request participant list
Customer Impact
- User unable to add new request participant
Environment
- JIRA Service Desk
Steps to Reproduce
- Go to People > Request Participant
- Add a request participant to a list of already existing participant that include at least 1 existing inactive user
- Click confirm button
- An error appear "Cannot add user <User Name> because they are not a customer on this service desk"
Expected Results
New user is added as a request participant
Actual Results
An error appear "Cannot add user <User Name> because they are not a customer on this service desk"
Workaround
Remove inactive user and add the new user as a request participant.
Note : Inactive user is prevented from being added as it is part of Jira business logic. This is expected. When adding a new user, the existing values in the field are being treated as a new input and will do a check on all values instead of just the new value. There is some need to retain the old users for historical and for when the user need to be reactivated.
Attachments
Issue Links
- duplicates
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JSDCLOUD-3955 Unable to add more participants if participants field contains customers who don't have access to a given Service Desk
- Closed