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  1. Jira Service Management Cloud
  2. JSDCLOUD-5569

Service Desk Email Notification Inconsistent/Not being sent out

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       Summary

      Service Desk Email notifications are Inconsistent/Not being sent out to customers

      Steps to replicate

      1. Create new Service Desk issue
      2. Update the ticket (enable notify me option)

      Expected Result

      Notification are being sent reponsively

      Actual Result

      Notifications are not consistently being sent out

              Unassigned Unassigned
              ashohaimi Syauqi (Inactive)
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                Created:
                Updated:
                Resolved: