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  1. Jira Service Management Cloud
  2. JSDCLOUD-5569

Service Desk Email Notification Inconsistent/Not being sent out

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    Description

       Summary

      Service Desk Email notifications are Inconsistent/Not being sent out to customers

      Steps to replicate

      1. Create new Service Desk issue
      2. Update the ticket (enable notify me option)

      Expected Result

      Notification are being sent reponsively

      Actual Result

      Notifications are not consistently being sent out

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5519 Customer Notifications not being sent for all projects - (Caused by deleteTenantJobByJobId failed)

          • Highest - Our top priority issues
          • Closed
          mentioned in

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              Unassigned Unassigned
              ashohaimi Syauqi (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: