Automation rules that should be executed based on SLA outcomes are not being triggered.
1 - Create an SLA. E.g: "Time waiting for Customer Response".
2 - Create an Automation rule like the following:
3 - Create an issue and wait for the SLA to breach.
When the SLA breaches, the issue should be transitioned to "Resolved".
The SLA does not trigger the automation rule. The issue is not transition and nothing is displayed on the automation logs.
The following queries return jobs scheduled to the past.
Other automation rules do not seem to be impacted by the bug.
None so far.