Queue Page is Showing Infinity Loop

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • Component/s: Queues, SLA
    • Severity 2 - Major

      Summary

      When accessing the Queue page, it shows a blank page with Spinning Wheel.

      Environment

      • JIRA Cloud
      • JQL contains ORDER BY "Time to resolution"

      Steps to Reproduce

      1. Go to a Service Desk Project
      2. Access Queue page, choose 'All open'

      Expected Results

      Results of all open issues order by "Time to resolution" SLA

      Actual Results

      The page shows a blank page with Spinning Wheel.

      On Development Tool, you will see ERROR 500

      /rest/servicedesk/1/servicedesk/T2/issuelist?jql=assignee+is+EMPTY)+AND+resolution+%3D+Unresolved+ORDER+BY+%22Time+to+resolution%22+ASC
      &columnNames=issuetype&columnNames=issuekey&columnNames=summary&columnNames
      =created&columnNames=reporter&columnNames=assignee&columnNames=priority&columnNames=status&issuesPerPage
      =50
      

      Application logs:

      Uncaught exception thrown by REST service: null
          java.lang.StackOverflowError
           at com.querydsl.sql.ColumnMetadata.getName(ColumnMetadata.java:51)
           at com.querydsl.sql.SQLSerializer.appendAsColumnName(SQLSerializer.java:91)
           at com.querydsl.sql.SQLSerializer.visit(SQLSerializer.java:858)
           at com.querydsl.sql.SQLSerializer.visit(SQLSerializer.java:852)
           at com.querydsl.sql.SQLSerializer.visit(SQLSerializer.java:43)
           at com.querydsl.core.types.PathImpl.accept(PathImpl.java:94)
           at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92)
           at com.querydsl.core.support.SerializerBase.visitOperation(SerializerBase.java:270)
           at com.querydsl.sql.SQLSerializer.visitOperation(SQLSerializer.java:1006)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:231)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:31)
           at com.querydsl.core.types.OperationImpl.accept(OperationImpl.java:83)
           at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92)
           at com.querydsl.core.support.SerializerBase.visitOperation(SerializerBase.java:267)
           at com.querydsl.sql.SQLSerializer.visitOperation(SQLSerializer.java:1006)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:231)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:31)
           at com.querydsl.core.types.OperationImpl.accept(OperationImpl.java:83)
           at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92)
           at com.querydsl.core.support.SerializerBase.visitOperation(SerializerBase.java:267)
           at com.querydsl.sql.SQLSerializer.visitOperation(SQLSerializer.java:1006)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:231)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:31)
           at com.querydsl.core.types.OperationImpl.accept(OperationImpl.java:83)
           at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92)
           at com.querydsl.core.support.SerializerBase.visitOperation(SerializerBase.java:263)
           at com.querydsl.sql.SQLSerializer.visitOperation(SQLSerializer.java:1006)
           at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:231)
          ... more
      

      Workaround

      Remove/Replace ORDER BY "Time to resolution"

            Assignee:
            Hoa Phan (Inactive)
            Reporter:
            Ting
            Votes:
            3 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: