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  1. Jira Service Management Cloud
  2. JSDCLOUD-5515

Submitting email with same image name in existing ticket will display different image with the same name

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      Summary

      Submitting email with same image filename as existing image attachment in Service Desk ticket will result in displaying

      Steps to replicate

      1. Create a Service Desk Ticket
      2. Submit a comment through email which contains image A with filename Capture.jpg
      3. Submit a comment through email which contains image B with filename Capture.jpg

      Actual Result

      Image A will be for showing up for 1st and 2nd Comment
      After a while and refresh, Image B will be for showing up for 1st and 2nd Comment and stays.

      Expected Result

      Image A displays for 1st Comment
      Image B displays for 2nd Comment

      Workaround

      Specify a unique image filename before submitting comment

              Unassigned Unassigned
              ashohaimi Syauqi (Inactive)
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                Created:
                Updated:
                Resolved: