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  1. Jira Service Management Cloud
  2. JSDCLOUD-5511

Moving JSD ticket to another project doesn't clean up JSD field values

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      Summary

      When moving a ticket from project to another there are some fields which might have invalid values for a new project - Organisation, Participants, Approvers. For example, when users in those fields dont' have access for both projects. There should be an option during move to update those fields during move

      Steps to Reproduce

      1. Create issue in on JSD project with filled up Organisation, Participants, Approvers fields
      2. Move the ticket to another JSD project which doesn't have same customer base

      Expected Results

      User should see fields, which need to be updated and decide either update the fields or grant access to the project for those users

      Actual Results

      The ticket will have all fields fill up with the wrong values (users will not see this ticket and will not get notification about it update).

      Workaround

      Clean up those fields manually after move

              Unassigned Unassigned
              aromanenko ari (Inactive)
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                Created:
                Updated:
                Resolved: