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  1. Jira Service Management Cloud
  2. JSDCLOUD-547

Customers to be directed to only Customer Portal without the ability to navigate back to JIRA

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As per https://jira.atlassian.com/browse/JSD-62 feature, the Customers now are able to go directly to Customer Portal on login. However, they are still given the ability to navigate back to JIRA, even though they cannot do anything. But it will be much more elegant if the customers were only directed to Customer Portal without the ability to navigate back.

      Currently, the workaround for this is as per this comment, whereby you have to include the following script in Announcement Banner of the instance, which will direct the users back to Customer Portal anytime they try to navigate to JIRA:

      <script type='text/javascript'>
function pageFormatNotLoggedInOrNoProjectAccess()
{
    //All Pages
    AJS.$("#home_link").parent().hide(); //Hide Dashboards Menu
    AJS.$("#quicksearch").hide(); //Hide Search Box
    AJS.$("#system-help-menu").hide(); //Hide Help Menu

    //Agile Menu
    if (AJS.$("#greenhopper_menu").length) {
        AJS.$("#greenhopper_menu").parent().hide(); //Hide Agile menu
    }
    if (AJS.$("#greenhopper_menu_no_project").length) {
        AJS.$("#greenhopper_menu_no_project").parent().hide(); //Hide Agile menu
    }
}

function pageFormatNoProjectAccess()
{
    //All Pages
    AJS.$("#view_profile").parent().parent().parent().hide(); //Hide Profile Menu Item
    AJS.$("#set_my_jira_home").parent().hide(); //Hide Profile Jira Home Menu
    AJS.$("#upm-requests-link").parent().hide(); //Hide Profile Marketplace Link

    //Dashboard
    if (window.location.href.indexOf("/secure/Dashboard.jspa") != -1 || window.location.href.indexOf("/secure/MyJiraHome.jspa") != -1) {
        AJS.$("#dashboard").hide(); //Hide Entire Dashboard Screen
    }
}

AJS.$(document).ready(function() {
    //All Pages
    AJS.$("#announcement-banner").css("padding", "0px"); //Remove Padding From Announcement Banner

    //Check Login & Service Desk Only User Status
    if (AJS.$("#header-details-user-fullname").length == 0) {
        //Format Page
        pageFormatNotLoggedInOrNoProjectAccess();

        //Redirect To Login Page
        if (window.location.href.indexOf("/secure/Dashboard.jspa") != -1) {
            window.location = "/login.jsp";
        }
    } else {
        if (AJS.$("#browse_link").length == 0) {
            //Format Page
            pageFormatNotLoggedInOrNoProjectAccess();
            pageFormatNoProjectAccess();

            //Redirect To Service Desk
            if (window.location.href.indexOf("/servicedesk/customer/<your service desk project key>") == -1) {
                window.location = "/servicedesk/customer/<your service desk project key>";
            }
        }
    }
});
</script>

      Note: this workaround isn't available for the OnDemand platform.

              mfinch Marian Finch (Inactive)
              aalshargabi AlaA
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                Created:
                Updated:
                Resolved: