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  1. Jira Service Management Cloud
  2. JSDCLOUD-5464

JIRA Service Desk Cloud mobile app - Internal comment and screens

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Dear Support,

      Please can you advise how to use the same functionality of "Comment Internally" in the "JIRA Cloud" mobile application ?

      Additionally when you are changing the status of the ticket in JIRA Service Desk web version (such as "Pending" button) another screen opens where the agent can add comment before changing the status. In the mobile app, the status is changed directly without having any screen popup for comment. Please can you advise.

      Thank you and best regards,

      Roudy

       

       

              Unassigned Unassigned
              roudy.khoury Roudy Khoury
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