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  1. Jira Service Management Cloud
  2. JSDCLOUD-53

As an admin I want to allow Reporters to accept a resolved request before closing it

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, every Issue with the Resolution populated will be reconized as completed and hidden from the "Current requests" screen in the Customer Portal. However, it should be possible to allow the Reporter to accept a ticket in the Resolved state before closing it off completely.

      This function is very important for many users. I think it would be best to add an option to define a Status that should be considered "resolved", so that the Reporter user can accept or refuse the solution (similarly to the definition of a "Done" state in an Agile board).

            [JSDCLOUD-53] As an admin I want to allow Reporters to accept a resolved request before closing it

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443279 ] New: JAC Suggestion Workflow 3 [ 3694878 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319077 ] New: JAC Suggestion Workflow [ 3443279 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051269 ] New: JSD Suggestion Workflow - TEMP [ 2319077 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046329 ] New: JSD Suggestion Workflow [ 2051269 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874276 ] New: JSD Suggestion Workflow - TEMP [ 2046329 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, every Issue with the _Resolution_ populated will be reconized as completed and hidden from the "Current requests" screen in the Customer Portal. However, it should be possible to allow the Reporter to accept a ticket in the Resolved state before closing it off completely.

            This function is very important for many users. I think it would be best to add an option to define a Status that should be considered "resolved", so that the Reporter user can accept or refuse the solution (similarly to the definition of a "Done" state in an Agile board).             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-53].
              {panel}

            At the moment, every Issue with the _Resolution_ populated will be reconized as completed and hidden from the "Current requests" screen in the Customer Portal. However, it should be possible to allow the Reporter to accept a ticket in the Resolved state before closing it off completely.

            This function is very important for many users. I think it would be best to add an option to define a Status that should be considered "resolved", so that the Reporter user can accept or refuse the solution (similarly to the definition of a "Done" state in an Agile board).
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-53 [ JSDSERVER-53 ]

              Unassigned Unassigned
              17c561b1d88f Benjamin Dombrowsky [catWorkX]
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              74 Vote for this issue
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                Created:
                Updated:
                Resolved: