We have an integration between our time reporting/ invoice system and JIRA Service desk. How we did this:

• using webhook
• We have added a required custom field to every issue so that the hours reported in work log in JIRA will be transfered to our time reporting/ invoice system. This is because we then can use only JIRA to log hours, and doesn´t have to report the same hours more then ones.

Problem/ issue for us:

• The project number is nothing that the customer must see
  • But when I add a required field I must hide it from the customer 
  • When I choose to hide the field from the customer I must fill in a default value and then the field misses it point to be required as you no longer will get an error message (that you must fill in the project number).

 

Do you have a solution for us?