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  1. Jira Service Management Cloud
  2. JSDCLOUD-5361

No data returned from REST API call on some SD custom fields

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      Summary

      No data returned from REST API call on some SD custom fields. It happened for these two types of custom field:

      • sd-sla-field (i.e Time to Resolution)
      • vp-origin (i.e Customer Request Type)

      Steps to reproduce

      1. Create a new SD issue
      2. Run https://<instance URL>/rest/api/latest/issue/<issue key or ID> to get details from issue in step 1

      Current Results

      Getting The REST API JSON builder is not available via OSGi message

      Expected Results

      It should return the data of that custom field.

              Unassigned Unassigned
              rsaputra Adven
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                Created:
                Updated:
                Resolved: