Ability to disable customer satisfaction surveys when assignee and reporter are the same person

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      Problem Definition

      When an agent creates a ticket for himself/herself, he/she receives satisfaction survey after resolving his/her own ticket.

      Suggested Solution

      Create an option not to send customer satisfaction surveys when assignee and reporter are the same person.

      Why this is important

      This problem makes the rating data dirty, as the agent will probably rate himself/herself always with 5 stars.

            Assignee:
            Unassigned
            Reporter:
            Soane Korte (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: