Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5273

Email notifications do not properly display inline image

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    Description

      Summary

      When an image is attached to the Description during issue creation, the email notification is showing below error for the attachment:

      Unable to render embedded object: File (Screenshot from image.png) not found.

      Steps to reproduce

      1. SD customer sends an email with an inline image in the email body to Service Desk
      2. SD customer will receive an email notification as below:

      Expected Results

      The image is showing properly in the email notification

      Actual Results

      Error below is showing in the email notification:

      Unable to render embedded object: File (Screenshot from image.png) not found.

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              hoaphan Hoa Phan (Inactive)
              nhassan Nur Asnida Hassan (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: