Details
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Bug
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Resolution: Fixed
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Low
Description
Summary
Service Desk enables administrator of a project to change the default user to run an automation rule.
If the default user for project's automation is changed, the automation will not work and on the automation page it still shows as System Administrator
Environment
- JIRA version 7.0.0-OD-08
- JIRA Service Desk version 3.1.0-OD-03
Steps to Reproduce
- Set the user that automation rules will run as (other user than System Administrator)
- Create an automation to Be aware of urgent issues
- Rules :
- When Issue created
- Issue matches priority in (Blocker,Critical)
- Alert User (any_user)
- Run as project default (any_user)
- Create a blocker/critical issue through customer portal
Expected Results
User mentioned is alerted through notifications
Actual Results
- User mentioned is not alerted through notifications
- Run as project default (any user) instead of Run as project default (System Administrator)
Notes
(Optional - If Necessary)
Workaround
Run query
select ao."ID" ,ao."USER_KEY", p.pkey, p.pname from "AO_9B2E3B_PROJECT_USER_CONTEXT" ao, project p where ao."PROJECT_ID" = p.id;
For example :
ID | USER_KEY | pkey | pname ----+-------------+--------+------------------------------- 10 | test | ABC1 | ServiceDesk ABC1 11 | test | ABC2 | ServiceDesk ABC2 13 | sysadmin | ABC3 | ServiceDesk ABC3 12 | sysadmin | ABC4 | ServiceDesk ABC4 (4 rows)
Update the USER_KEY of the project automation which is not working to sysadmin
Attachments
Issue Links
- is duplicated by
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JSDSERVER-3572 Automation configuration "Run as Project Default" doesn't change once the default user is change .
- Closed
- mentioned in
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- was cloned as
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QUALITY-99 Loading...