Details
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Bug
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Resolution: Fixed
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Medium
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Severity 3 - Minor
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Description
Summary
Typically in a Service Desk issue, the Reporter cannot be added as a request participant- they're simply not in the populated list. However, if you remove them as the reporter and add them as a request participant, you are then able to re-add them as the reporter; the reporter is now also a request participant.
Environment
Cloud - JIRA v1000.695.1
JIRA Service Desk Application v3.3.0-OD-1000.823.1
Steps to Reproduce
- Create a ticket within a SD project
- At this point, it isn't possible to set the Reporter user as a participant. It will simply not appear in the search user field.
- Remove the Reporter and add it as a participant.
- Add the Reporter again.
- Now you have the same user as a participant and Reporter
Expected Results
Reporter should not be added as a participant regardless of how you add it.
Actual Results
A user can be both, Reporter and participant.
Attachments
Issue Links
- relates to
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JSDCLOUD-5241 Having the same user as reporter and request participants leaves the issue not transitionable through customer portal
- Closed