500 Internal Server Error : Impossible to reach People/Customers area within Service Desks

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      On JIRA Service Desk, when accessing the Customers section, the sections doesn't load.

      500 Internal Server Error

      Browser Console reports an error similar to this one:

      GET https://instance.atlassian.net/rest/servicedesk/1/pages/people/collaborators/DSD [HTTP/1.1 500 Internal Server Error 491 ms]
      

      Fix / Workaround:
      The fix will be released on Monday August 24th.
      To have the fix applied on your instance before, get in touch with Cloud Support and please provide a timeframe for a 20 minutes restart.

            Assignee:
            Hoa Le (Inactive)
            Reporter:
            Christian Hartelt
            Votes:
            1 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: