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  1. Jira Service Management Cloud
  2. JSDCLOUD-5140

Service Desk new automation rules are disabled

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    Description

      Description:

      New Service Desk automation rules are disabled and there is no indication in the UI that this is the case.

      How to reproduce:

      • Create a new automation rule in Service Desk
      • The rule is disabled, but this is not shown in the UI. It is not possible to change this without accessing the database

      Impact:

      Affects all SD customers who create new automation rules, including evaluators.

      Workaround:

      For customers: none at this time.
      For support (with DB access): change the "ENABLED" column of the "AO_9B2E3B_RULE" table to true.

      Current status:

      • Affects automation version 2.2.0-D20160607T051449 - currently in PRD and PRD-canaries
      • Fixed in 2.2.0-D20160608T014556 - currently in PRD-pending (we will be pushing this through)

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              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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                Created:
                Updated:
                Resolved: