Details
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Bug
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Resolution: Duplicate
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Medium
Description
Webhook payloads for comments made through the "JSD Respond To Customer/Internal" comment UI doesn't seem to apply standard JIRA comment visibility levels (which do populate correctly in webhooks). As a result the comment received can only be evaluated as exactly that, resulting in follow on processing that the user did not expect.
Example JSD internal notification webhook payload:
"body": "Hey, does andy get this (test) -- entered via service desk internal comment mode....",
"updateAuthor": {
"self": "https://thepluginpeople.atlassian.net/rest/api/2/user?username=abrook",
"name": "abrook",
"key": "abrook",
"emailAddress": "javahollic at gmail dot com",
"avatarUrls": {
"48x48": "https://thepluginpeople.atlassian.net/secure/useravatar?ownerId=abrook&avatarId=11460",
"24x24": "https://thepluginpeople.atlassian.net/secure/useravatar?size=small&ownerId=abrook&avatarId=11460",
"16x16": "https://thepluginpeople.atlassian.net/secure/useravatar?size=xsmall&ownerId=abrook&avatarId=11460",
"32x32": "https://thepluginpeople.atlassian.net/secure/useravatar?size=medium&ownerId=abrook&avatarId=11460"
},
"displayName": "Andy Brook",
"active": true,
"timeZone": "Europe/Dublin"
},
"created": "2015-02-09T16:17:18.086+0000",
"updated": "2015-02-09T16:17:18.086+0000"
I don't know how JSD implements Private/Public commenting, but its odd that comment visibility isn't used /set ?
I'd appreciate any pointers on how I can detect whether a comment is 'internal' or not?
Attachments
Issue Links
- duplicates
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- Closed
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TESLA-586 Loading...
- relates to
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JSDSERVER-1261 Comment return from REST API does not include Visibility for Service Desk Project
- Closed