Details
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Bug
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Resolution: Unresolved
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Medium
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8
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Severity 2 - Major
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7
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Description
Summary
Users are unable to edit Avatar within their JIRA Service Desk User Profile page /servicedesk/customer/user/profile
Environment
- JIRA Cloud v1000.769.0
Steps to Reproduce
- Log in to JIRA
- Select Profile Option - https://<instance name>.atlassian.net/servicedesk/customer/user/profile
- Click Edit account details
- Click on the Avatar
Expected Results
Brings up a pop up to upload a new image for avatar
Actual Results
Nothing happens.
Note: Gravatar option is disabled.
Workaround
Update Avatar via https://<instance name>.atlassian.net/secure/ViewProfile.jspa
N.B. This workaround only works for users with Atlassian accounts. Portal-only customers cannot change their avatars.