Unable to edit Avatar within JIRA Service Desk User Profile page

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    • 8
    • Severity 2 - Major
    • 8

      Summary

      Users are unable to edit Avatar within their JIRA Service Desk User Profile page /servicedesk/customer/user/profile

      Environment

      • JIRA Cloud v1000.769.0

      Steps to Reproduce

      1. Log in to JIRA
      2. Select Profile Option - https://<instance name>.atlassian.net/servicedesk/customer/user/profile
      3. Click Edit account details
      4. Click on the Avatar

      Expected Results

      Brings up a pop up to upload a new image for avatar

      Actual Results

      Nothing happens.
      Note: Gravatar option is disabled.

      Workaround

      Update Avatar via https://<instance name>.atlassian.net/secure/ViewProfile.jspa
      N.B. This workaround only works for users with Atlassian accounts. Portal-only customers cannot change their avatars.

              Assignee:
              Ash Young
              Reporter:
              Felipe Pereira (Inactive)
              Votes:
              69 Vote for this issue
              Watchers:
              54 Start watching this issue

                Created:
                Updated:
                Resolved: