Details
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Bug
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Resolution: Cannot Reproduce
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Medium
Description
When attempting to link a Confluence space as a knowledge base there are two issues:
- Only 50 results can be returned as described in Confluence REST API, specifically '@link DefaultRestSpaceManager#DEFAULT_MAX_SIZE' which is set at 50.
- A typed query for a space will result in a spinner and no results returned.
The typed query does perform a successful request, however these results are not rendered:
Example:
Available Spaces:
confluence=# select spacename from spaces; spacename --------------------- PDF Export Demonstration Space COMPY Epic Check Customiser Inherit Trial (7 rows)
Request URL:
Request URL:https://<ondemand-url>/rest/servicedesk/1/servicedesk/SER/kb/232badc9-aa3b-36cf-9dc0-50eb4eef759d/space?query=Epic&_=1409546835409
Response:
{"queryTokens":["epic"],"query":"Epic","contentNameMatches":[[{"id":"1245187","name":"Epic Check","href":"/wiki/display/EC","className":"content-type-spacedesc","spaceName":"Epic Check","spaceKey":"EC"}],[{"name":"Search for ‘Epic’","href":"/wiki/dosearchsite.action?queryString=Epic","className":"search-for"}]]}
Effect in JIRA ServiceDesk UI:
Workaround 1: Using temporary user profile
- Create a temporary profile with access to administer the JIRA ServiceDesk as an individual here and
- Permission the temporary profile as an individual to see the desired space in Confluence. This will restrict the items displayed in the drop-down
Workaround 2: Database Edit
- Select and set a space from the 50 available results
- Confirm the desired space key from Confluence, including Space Key, Space Name and Space URL
- Raise a request via support.atlassian.com to perform an update on the table "AO_54307E_CONFLUENCEKB" linking to the desired space key
Attachments
Issue Links
- is related to
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JSDSERVER-1649 The dialogue to link a SD project to a Knowledge Base only shows newest 50 Confluence spaces
- Closed
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TESLA-568 Loading...
- mentioned in
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