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  1. Jira Service Management Cloud
  2. JSDCLOUD-5058

"SLA Time Remaining" condition in Service Desk Automation does not work

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    Description

      Summary

      "SLA Time Remaining" condition in Service Desk Automation does not work

      How to replicate

      1. Go to Service Desk Automation
      2. Add New Rule
      3. Select Custom Rule
      4. Add trigger in When box
      5. Select "SLA time remaining" -> Add
      6. Select any event, in this case I choose "Breached"
      7. Don't forget to set any condition in "IF" and "THEN" box.
      8. In this case, I set all issue in "IF" box and set Resolved in "THEN" box.

      Expected Result

      The issue should be automatically Resolved once the issue breached.

      Actual Result

      The automation does not trigger anything.

      Attachments

        1. Screen Shot 2016-02-24 at 1.41.42 PM.png
          Screen Shot 2016-02-24 at 1.41.42 PM.png
          54 kB
        2. SLA from case.PNG
          SLA from case.PNG
          20 kB
        3. Time to Resolve not visible.PNG
          Time to Resolve not visible.PNG
          27 kB
        4. To Close SLA.PNG
          To Close SLA.PNG
          47 kB
        5. To Resolve SLA.PNG
          To Resolve SLA.PNG
          51 kB
        6. Workflow.PNG
          Workflow.PNG
          13 kB

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              Unassigned Unassigned
              afajri Aulia Fajri (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: