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Suggestion
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Resolution: Unresolved
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None
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27
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53
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
All notifications email has a line and the sentence "Reply above this line" for users to reply above the line
Suggested Solution
An option to remove the line
Workaround
As a workaround, it is possible to hide the line through CSS:
- Go to Project settings > Customer Notifications
- Click on Edit templates button
- Switch to CSS tab and apply:
.jsd-reply-marker { display:none }
The limitation here is the line will still be in the email preview.
- is related to
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- Gathering Interest
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[JSDCLOUD-5008] Remove the line from all the notifications email
This is ridiculous, as even when hidden the text content is still there and email client previews show ONLY THAT LINE instead of the first line of content.
It's still there. This is so absurd. Why does it need to be hard-coded and not just part of the template? And why is it even there at all? It's an email notification, people to where to reply to an email.
Without answer after more than six years and the issue persist nowadays ...
Has something changed? Tested this on one of my cloud sites and the line/"reply above" part has disappeared
Managed to remove the line with the workaround from the actual email, but the line still shows up in email headers.
Any workarounds around it?
+1
"Reply above this line" should also have an option to toggle on/off. Depending on the way your user base accesses their email, this can be a confusing direction to give.
LOL - just realized you've already fixed this. But ONLY for yourself 
See your autoresponse VS the ones our customers receive - attached image.
So how did you fixed this? Or is this functionaly not for us "ordinary" users?
To start - it's really bad that this is not taken serious! This is the customer's first touch on outgoing messages from us a service provider - which gives quite a bad experience!
- Why should I as a customer click on a mail where you only see a "line" + "Reply above this line". They don't see what the email is about? Is it SPAM? WHAT IS IT????
To make this visual - this is how it looks in Outlook (see linked image):
As stated above there are easy fixes for this using "preheader" which is then hidden when opening the email.
Please have a second look at this, it's quite annoying that customers don't want to open our requests that we send out! 
Kind regards,
Andreas
The line still appears in gmail preview with the CSS workaround. Just wastes space.
Absolutely need this! Atlassian, kindly give us complete control over the email – including removing the stray HR. It just looks ridiculous.
Radostin Stoyanov
added a comment - +1
We need to be able to hide our message content as we desperately need a solution to force customers to go to the portal instead of answering via e-mail.