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Suggestion
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Resolution: Unresolved
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None
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20
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7
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
All notifications email has a line and the sentence "Reply above this line" for users to reply above the line
Suggested Solution
An option to remove the line
Workaround
As a workaround, it is possible to hide the line through CSS:
- Go to Project settings > Customer Notifications
- Click on Edit templates button
- Switch to CSS tab and apply:
.jsd-reply-marker { display:none }
The limitation here is the line will still be in the email preview.
- is related to
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- Gathering Interest
- mentioned in
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[JSDCLOUD-5008] Remove the line from all the notifications email
It's still there. This is so absurd. Why does it need to be hard-coded and not just part of the template? And why is it even there at all? It's an email notification, people to where to reply to an email.
Without answer after more than six years and the issue persist nowadays ...
Has something changed? Tested this on one of my cloud sites and the line/"reply above" part has disappeared
Managed to remove the line with the workaround from the actual email, but the line still shows up in email headers.
Any workarounds around it?
+1
"Reply above this line" should also have an option to toggle on/off. Depending on the way your user base accesses their email, this can be a confusing direction to give.
This is ridiculous, as even when hidden the text content is still there and email client previews show ONLY THAT LINE instead of the first line of content.