Summary

Currently there is no authentication failure notification / warning if the credentials are incorrect. 

Environment

JIRA Cloud

Steps to Reproduce

1. Create a JSD project
2. Setup a custom email address under Email Requests Section
3. Change the password of the Email account setup in Step 2

Expected Results

JIRA notifies the administrator that there is a authentication problem 

Actual Results

No notification in JIRA UI in the Email Requests Section.

This information can viewed in the Service Desk Mail Logs and it would be more useful if this was displayed in the Email Requests section in the Service Desk Project 

Notes

JIRA logs will have a message like this 

2017-03-22 04:05:09.504876500 2017-03-22 04:05:09,504 Caesium-1-4 ERROR ServiceRunner     [c.a.m.incoming.jepp.puller] Messaging Error when MailPullerWorker pulls emails from xxxxx@xxxx.com : [AUTHENTICATIONFAILED] (#MBR1212) Incorrect username or password.

Workaround

Enter the correct credentials for the custom email account.