Issue Summary

When a user configures their Service Desk create request to contain a field help, the content of the help section will always appear on a single line failing to follow even HTML descriptions like the description section of fields found in JIRA.

Usage Scenario

If a user want to let customer know what each option represents in an orderly manner, the ability to have each entry on a separate line would be great similar to the below:

Level 1 - For JIRA Outages, Critical Functions Broken.
Level 2 - For Major functions breaking or impacts a large number of people
Level 3 - Non-major functions breaking or impacts a small number of users
Level 4 - For learning about specific functions.

Steps to Reproduce

1. Go to Your Project > Project Settings > Request Type page.
2. Select the Edit field link.
3. In the page that comes up, add the field Priority.
4. In the field help section, attempt to add a description with multiple lines.
   • On pressing Shift+enter, instead of creating a new line the parameter is saved.
5. If you instead add an HTML script such as the below, it would still appear as a single line:

   Level 1 - This is a Level 1 </br>
   Level 2 - This is a Level 2 </br>
   Level 3 - This is a Level 3 </br>
   Level 4 - This is a Level 4 </br>
   

Expected Result

Service Desk would obey the above and show the entries on multiple lines.

Actual Result

JIRA Service Desk would show all entries on a single line as seen below(server result vs Service Desk result)

vs