Problem

After changing a Software type project to Service Desk type, the Request types will be automatically generated based on conditions below.

• If there are more than 2 existing components in the project, 2 of the components and 1 of the issue types will be copied as the Request Types.
• If there is only 1 existing component in the project, that particular component and 2 of the issue types will be copied as the Request Types.
• If there is no existing component in the project, 3 of the issue types will be copied as the Request Types.

Suggestion

Allow admins to choose which component or issue type should be copied as a Request Type

Why is it important

Randomly creating the Request Types from existing components and issue types requires additional workload to the admin. It should be flexible enough to let admin to decide which ones should be used.