JIRA service desk in customer portal don't find non-latin label name and content in knowledge base Confluence.

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    NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

    Hello.

    Summary
    1. JIRA v7.2.4
    2. JIRA Service Desk Application v3.2.5
    3. Confluence 6.0.2
    4. Database MSSQL 2012
    5. JAVA 1.8.0_112
    Steps to Reproduce
    1. Install JIRA Service Desk
    2. Install Confluence 6.0.2
    3. Connect Confluence + JIRA SD
    4. Create KB in non-latin characters
    5. Open a customer portal and try to find a non-Latin words
    Expected Results

    The JIRA Service desk need to find items that are transferred to these words or labels in knowledge base Confluence.

    Actual Results

    JIRA service desk in customer portal don't find non-latin label name and content in knowledge base Confluence.

    Notes

    JIRA service desk in customer portal don't find non-latin label name and content in knowledge base Confluence.
    For example there is an article contains the text "test тест δοκιμή Prüfvorschrift specifikace спецификация není Latin", the fat in the confluence find only words consisting entirely of the Latin letters (spetsifikatse, test, Latin), and the words "тест δοκιμή Prüfvorschrift спецификация není" will not be found.

    But search directly from the confluence is working properly, and all of the search words work.

     

     

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        Alexander Danish
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        Alexander Danish
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        Alexander Danish
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        Alexander Danish

            Assignee:
            Joseph (Inactive)
            Reporter:
            Alexander Danish
            Votes:
            1 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: