Details
-
Suggestion
-
Resolution: Won't Fix
-
None
-
0
-
2
-
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
In environments where Service Desk Agents create requests on behalf of customers, there is a need to easily search for knowledge base articles from the issue create screen and then link a knowledge base article in the comment of the newly created request.
Suggested Solution
Provide the same search and link functionality for Confluence linked spaces on the create screen that currently exists on the view/edit issue screen (JSD 3.2.x).
Workaround
Create the request. View the created ticket. Search for and then link relevant knowledge base article using the existing functionality (JSD 3.2.x).
Attachments
Issue Links
- is related to
-
JSDSERVER-4415 Knowledge base search and link for Service Desk Agents on request creation
- Closed