Problem Definition

In environments where Service Desk Agents create requests on behalf of customers, there is a need to easily search for knowledge base articles from the issue create screen and then link a knowledge base article in the comment of the newly created request.

Suggested Solution

Provide the same search and link functionality for Confluence linked spaces on the create screen that currently exists on the view/edit issue screen (JSD 3.2.x).

Workaround

Create the request.  View the created ticket.  Search for and then link relevant knowledge base article using the existing functionality (JSD 3.2.x).