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  1. Jira Service Management Cloud
  2. JSDCLOUD-4334

CSV export contains unreadable Satisfaction data

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:

      com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

      Note

      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

            [JSDCLOUD-4334] CSV export contains unreadable Satisfaction data

            No work has yet been logged on this issue.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: