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  1. Jira Service Management Cloud
  2. JSDCLOUD-4334

CSV export contains unreadable Satisfaction data

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
      2. Rate the Survey with a Five-star
      3. Go to Issue Navigator and search for Satisfaction = 5
      4. Edit Columns and display Satisfaction (List view only)
      5. Export the result to CSV (Current fields)

      Expected behavior

      The Satisfaction field in the CSV file contains a readable value of 5

      Actual behavior

      The field contains an unreadable value e.g.:

      com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24

      Note

      In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

            [JSDCLOUD-4334] CSV export contains unreadable Satisfaction data

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303573 ] New: JAC Bug Workflow v3 [ 3444434 ]

            Sami Purho added a comment -

            Was this fixed by Atlassian or did it get fixed by itself? On server side the issue still exists at least on version 3.5.0

            Sami Purho added a comment - Was this fixed by Atlassian or did it get fixed by itself? On server side the issue still exists at least on version 3.5.0
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057512 ] New: JSD Bug Workflow v5 - TEMP [ 2303573 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2054906 ] New: JSD Bug Workflow v5 [ 2057512 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1954932 ] New: JSD Bug Workflow v5 - TEMP [ 2054906 ]
            Guido made changes -
            Resolution New: Done [ 17 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]

            Guido added a comment -

            This issue has now been fixed in JIRA Service Desk Cloud.

            Guido added a comment - This issue has now been fixed in JIRA Service Desk Cloud.
            Guido made changes -
            Remote Link New: This issue links to "DESK-5093 (JDOG - JIRA Team Dogfood)" [ 283145 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1871434 ] New: JSD Bug Workflow v5 [ 1954932 ]
            jonah (Inactive) made changes -
            Description Original: h4. Steps to reproduce
            # Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
            # Rate the Survey with a Five-star
            # Go to Issue Navigator and search for _{{Satisfaction = 5}}_
            # Edit Columns and display Satisfaction (List view only)
            # Export the result to CSV (Current fields)

            h4. Expected behavior
            The Satisfaction field in the CSV file contains a readable value of 5

            h4. Actual behavior
            The field contains an unreadable value e.g.:
            {code}com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24{code}

            h4. Note
            In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-4334].
              {panel}

            h4. Steps to reproduce
            # Enable Satisfaction for an SD project and Resolve a Request for a Survey to be sent to Reporter
            # Rate the Survey with a Five-star
            # Go to Issue Navigator and search for _{{Satisfaction = 5}}_
            # Edit Columns and display Satisfaction (List view only)
            # Export the result to CSV (Current fields)

            h4. Expected behavior
            The Satisfaction field in the CSV file contains a readable value of 5

            h4. Actual behavior
            The field contains an unreadable value e.g.:
            {code}com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24{code}

            h4. Note
            In SD 3.1 with Excel export (CSV is available in SD 3.2), the field is reported not to contain any value in the Excel file

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: