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Type:
Suggestion
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Resolution: Timed out
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Component/s: Permissions & Roles - Agents, Core & Software Users
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1
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Would like to ability to group Agents into teams and assign tickets to a team instead of individual.
- is related to
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JSDSERVER-4243 Organize Service Desk into Teams
- Closed
- relates to
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JSDCLOUD-10112 Allow the "Team" field to be used in Service Desk issues
- Closed