Details
-
Suggestion
-
Resolution: Timed out
-
2
-
1
-
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Prathiksha M S
Jira Service Management Cloud team
I have a complaint about SLA reports of JIRA Service Desk and I think this should be classified as a bug as I don't want to believe it was designed this way.
The reports tab of JSD service provider interface show line charts about number of created, resolved tickets for past 7 days, 30 days, etc. As far as I understand, report filters tickets based on createddate and resolveddate of the issues. The annoying thing is, if I select a report for the past 7 days and run the report at say ... 10:00 AM, the date filter includes records for the past 6x24 hours. There are two things wrong with this:
1- There appears to be names of 7 days shown on the report but there are actually 6 days on the report (6x24) The first and last days are incomplete. The rest of "today" is not lived yet and more importantly the "first day" only includes tickets after 10:00 AM of that day. This is not obvious for the customers, they expect full days.
2 - As time passes through the day, I cannot have the same report again. Every minute passing changes my report from the starting point, filtering tickets according to a moving point in the middle of the day, so my reports are inconsistent.
The reports should allow me to set beginning and ending dates of reports and more importantly reports must contain full 24 hours for any day shown on report.
Attachments
Issue Links
- is related to
-
- Closed