IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.

      The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them.

      Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 1
              • 1
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.

                The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them.

                Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them.

                        Unassigned Unassigned
                        aschneider@atlassian.com Adalberto Schneider
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        7 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            aschneider@atlassian.com Adalberto Schneider
                            Votes:
                            4 Vote for this issue
                            Watchers:
                            7 Start watching this issue

                              Created:
                              Updated: