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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4180

As a JSD agent I'd like to restrict Public knowledge articles view

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.

      The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them.

      Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4180

            As a JSD agent I'd like to restrict Public knowledge articles view

              • Icon: Suggestion Suggestion
              • Resolution: Low Engagement
              • None
              • None
              • None
              • 2
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.

                The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them.

                Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them.

                        Unassigned Unassigned
                        aschneider@atlassian.com Adalberto Schneider
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        6 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                              Unassigned Unassigned
                              aschneider@atlassian.com Adalberto Schneider
                              Votes:
                              4 Vote for this issue
                              Watchers:
                              6 Start watching this issue

                                Created:
                                Updated:
                                Resolved: