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Type:
Bug
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Resolution: Handled by Support
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Priority:
Low
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Component/s: Knowledge Base & Confluence integration
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None
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Hi,
We've recently moved our confluence server to a new url with https.
The application links are generally working fine between Jira and Confluence:
- I can create confluence pages from epics in Jira agile
- I can insert jira issues (and run JQL queries) from pages in Confluence.
However, I can't link the jira service desk to the Confluence knowledgebase.
I have deleted the old link (on the knowledgebase tab) as there was no way to edit it.
When I try to add a new link to an existing confluence space, I can select "Confluence" as the application, but then the spinner keeps turning on "select space" until it eventually returns an error:
Client must be authenticated to access this resource (see attached).
The same happens if I try to create a new space.
I've read that this uses the OAuth link (rather than Trusted Application) and I've checked the config there and everything looks fine - 2-legged auth (and impersonation) are enabled, and there are no warnings.
What am I doing wrong?
thanks,
Mark.
- is related to
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JSDSERVER-416 Unable to access Confluence Knowledgbase from Jira Service Desk
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- Closed
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