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  1. Jira Service Management Cloud
  2. JSDCLOUD-4106

As a Service Desk Administrator I want to be able to disable the displaying of issue resolutions from customers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Currently when resolving issues, the resolution is visible in the Service Desk Portal for customers to see. It would be helpful if there was a way to keep resolutions from displaying.

      Environment

      Server / Cloud

      Steps to Reproduce

      1. Create a new issue
      2. Resolve the issue
      3. View the issue from the view of a customer via the Customer Portal

      Expected Results

      Issue Resolution should not be displayed if the option is enabled to hide them

      Actual Results

      Issue Resolution is displayed as there is no option to hide them

              Unassigned Unassigned
              mlavender mlavender (Inactive)
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              45 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated: