Customize User Type on Service Desk Automation

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    • Type: Suggestion
    • Resolution: Low Engagement
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, there are only three User Types for the JIRA Service Desk Automation Transition on Comment: Agent, Not a Customer and Not an Agent.

      Suggested Solution

      Allow users to add custom options for User Types.

            Assignee:
            Unassigned
            Reporter:
            Rodrigo Rosa
            Votes:
            6 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: