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  1. Automation for Cloud
  2. AUTO-550

Customize User Type on Service Desk Automation

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, there are only three User Types for the JIRA Service Desk Automation Transition on Comment: Agent, Not a Customer and Not an Agent.

      Suggested Solution

      Allow users to add custom options for User Types.

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
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                Created:
                Updated:
                Resolved: