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  1. Jira Service Management Data Center
  2. JSDSERVER-4010

Customize User Type on Service Desk Automation

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, there are only three User Types for the JIRA Service Desk Automation Transition on Comment: Agent, Not a Customer and Not an Agent.

      Suggested Solution

      Allow users to add custom options for User Types.

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
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