Customize User Type on Service Desk Automation

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Automation
    • None
    • 0
    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, there are only three User Types for the JIRA Service Desk Automation Transition on Comment: Agent, Not a Customer and Not an Agent.

      Suggested Solution

      Allow users to add custom options for User Types.

              Assignee:
              Unassigned
              Reporter:
              Rodrigo Rosa
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: