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Type:
Suggestion
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Resolution: Won't Fix
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Component/s: Customer Portal - Help Center, Request Type Configuration
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1
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
When a Service Desk customer is creating a ticket, he/she should be able to set the Issue Security level of the ticket
Environment
Cloud
Server
Steps to Reproduce
- Setup a new project
- Create an issue security scheme
- Make sure the issue security field is on your create issue screen
- Attempt to create a new ticket as a service desk customer
Expected Results
The Issue Security field should be displayed
Actual Results
The Issue Security field is not displayed at all
Notes
There are use cases where Administrators would like their customers to be able to set the Issue Security level as they are special cases where the service desk customer knows the issue should only be viewable by certain people. Without this ability, a Service Desk Agent / Administrator must go in and edit the ticket manually.
Workaround
The current work around is to either setup a specific request type that has the Issue Security value already defined or go in after the issue is created by the service desk customer and edit the Issue Security value manually.
- is related to
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JSDSERVER-3947 Service Desk customers cannot edit the Issue Security field during issue creation
- Closed