Summary

When including attachments to a comment via [^macro] , a notification with the attachment URL is sent out.

https://<CLOUD_INSTANCE>.atlassian.net/servicedesk/customershim/secure/attachment/10000/10000_Songs.txt

When accessing this URL, apache 400 error is returned.

Steps to Replicate

1. Create a SD ticket. Make sure that the notification will be sent to you.
2. Attach some items to the SD ticket.
3. Include the attachment into the comment, [^macro]
4. A notification should be sent.

Expected Behavior

The attachments should be accessible after login.

Current behavior

Attachment URL is returning apache 400 error.

Workaround

Customer will have to login manually to view the attachments from the portal.