Change the wording of 'Showing last 7 days' in SLA Goals

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      Problem Definition

      Based on the 'Showing last 7 days' statement via SD project > Reports > SLA goals, it's mentioned the calculation will based on the last 7 days but in fact not. Basically, the SLAs report is calculating for ongoing tickets even if it's from a month ago are still relevant to that SLA's success. After chat with Albert Wang, this is an expected behaviour based on the code design.

      Suggested Solution

      • We understand the SLA formula but the wording can be more meaningful such as 'Showing last 7 days and ongoing issues' or any wording that would explain the SLA formula.

      Workaround

      Add a custom JQL query for the last 7 days issues.

        1. last_7_days.png
          last_7_days.png
          15 kB

            Assignee:
            Jo Kitanovic (Inactive)
            Reporter:
            John Chin (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: