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  1. Jira Service Management Cloud
  2. JSDCLOUD-3721

Global field configuration for all Request Types

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The setup of fields and its related settings now needs to be performed in a per-Request Type basis.

      It'd be helpful, especially for customers with multiple Request Types, to have a way to apply a given field scheme to more than one Request Type.

            [JSDCLOUD-3721] Global field configuration for all Request Types

            Matthew Hunter made changes -
            Labels Original: recent-comment timeout-suggestion-bulk-close202104 New: recent-comment timeout-suggestion-bulk-close timeout-suggestion-bulk-close202104
            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels Original: recent-comment New: recent-comment timeout-suggestion-bulk-close202104

            Matthew Hunter added a comment -
            Atlassian Update - April 20, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 20, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!
            Matthew Hunter made changes -
            Labels New: recent-comment
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444651 ] New: JAC Suggestion Workflow 3 [ 3696064 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320500 ] New: JAC Suggestion Workflow [ 3444651 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051529 ] New: JSD Suggestion Workflow - TEMP [ 2320500 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046621 ] New: JSD Suggestion Workflow [ 2051529 ]

              Unassigned Unassigned
              jpalharini Joao Palharini (Inactive)
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                Updated:
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