Problem statement

Service Desk currently allows Agents to create requests on behalf of customers.
These issues are treated as if they have been created by the customer, and generate a notification that indicates this. This can create confusion on what the source of an issue has been, as there currently is no way for a customer to see the difference between issues created by them, or on their behalf. Only Agents are capable to see the difference, for which they have to check the History tab of the issue in JIRA (not Service Desk)

Suggestion

Whenever an agent creates an issue on behalf of another user, send out a notification that reflects this, instead of using the current create request notification. This way, a customer can see the difference between issues created by themself, and those created on their behalf.