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  1. Jira Service Management Cloud
  2. JSDCLOUD-3697

Force customers to only use the Customer Portal to create issues

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, customers can create issues via Email Request and Customer Portal. If admin disables Email Requests to force users to use Customer Portal, the subsequent email replies will not be added as comment - see JSD-1961

      Goal:

      • requests go through the Service Desk's forms
      • this enables users to possibly find solutions before asking us, and
      • we get the information we need if they still need to contact us.

      Suggested Solution

      Allow Admins to choose the channel of ticket creation

              Unassigned Unassigned
              cchan Chung Park Chan
              Votes:
              45 Vote for this issue
              Watchers:
              33 Start watching this issue

                Created:
                Updated: