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  1. Jira Service Management Cloud
  2. JSDCLOUD-359

Delete JIRA project should remove all Service Desk entries from the database

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When you delete a project from JIRA, the Service Desk entries in the ao_54307e_.... database tables should be removed. At the moment they stay in the database.

      Additionally the additional JIRA components such as screen, workflows, issue type schemes and so on should be deleted.

          Form Name

            [JSDCLOUD-359] Delete JIRA project should remove all Service Desk entries from the database

            Thong Bui Quang (Inactive) added a comment -

            Hi te@airberlin.com,

            This issue has been fixed in Service Desk 2.3.5. We could reuse the project key after delete old project. Please upgrade to 2.3.5 or above to get the bug fix.

            Thanks!
            JIRA Service Desk Product Team

            Thong Bui Quang (Inactive) added a comment - Hi te@airberlin.com , This issue has been fixed in Service Desk 2.3.5. We could reuse the project key after delete old project. Please upgrade to 2.3.5 or above to get the bug fix. Thanks! JIRA Service Desk Product Team

            MattS added a comment -

            And the SLA custom fields which are LOCKED so we can't do it manually

            MattS added a comment - And the SLA custom fields which are LOCKED so we can't do it manually

            MattS added a comment -

            Removing a JIRA project has traditionally removed every piece of information that was related to that project. Otherwise it becomes a big problem when our customers create another project with the same key and data magically reappears

            MattS added a comment - Removing a JIRA project has traditionally removed every piece of information that was related to that project. Otherwise it becomes a big problem when our customers create another project with the same key and data magically reappears

              czeng chao
              4e81381d415c Tim Eddelbüttel
              Affected customers:
              6 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: