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  1. Jira Service Management Cloud
  2. JSDCLOUD-3489

Preview functionality on edit comment window

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      While editing an existing comment, it is not possible to preview. Having this function while creating but editing is not consistent.

            [JSDCLOUD-3489] Preview functionality on edit comment window

            Arjun Ganapathy added a comment -

            Hi Everyone,

            Thank you for raising your feedback on this feature.

            We have released the Jira New Issue view where we have now enabled the Rich Text editor for the Comment box while adding/editing a comment which makes this request obsolete.
            More information can be found at New issue view for Jira Service Management
            With that, we're closing this ticket and if you have additional suggestions/questions, please raise a ticket via https://support.atlassian.com.

            Best Regards,
            Arjun Ganapathy
            Atlassian Cloud Support

            Arjun Ganapathy added a comment - Hi Everyone, Thank you for raising your feedback on this feature. We have released the Jira New Issue view where we have now enabled the Rich Text editor for the Comment box while adding/editing a comment which makes this request obsolete. More information can be found at New issue view for Jira Service Management With that, we're closing this ticket and if you have additional suggestions/questions, please raise a ticket via https://support.atlassian.com . Best Regards, Arjun Ganapathy Atlassian Cloud Support

            Kerrie Nollette added a comment -

            Please please bring it back, this was one of the feature regression that stopped me from adopting the new look for months

            https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-have-a-quot-preview-quot-in-Jira-comments/qaq-p/856579

            Kerrie Nollette added a comment - Please please bring it back, this was one of the feature regression that stopped me from adopting the new look for months https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-have-a-quot-preview-quot-in-Jira-comments/qaq-p/856579

            a74_petrovich added a comment -

            I need this feature.

            a74_petrovich added a comment - I need this feature.

            Konstantin Gevorgyan added a comment -

            This is must have! (for both sides)

            Konstantin Gevorgyan added a comment - This is must have! (for both sides)

            Forrest Shields added a comment -

            Having the ability to preview a comment before saving it is particularly important if anyone is subscribed to updates on that ticket.  Right now, the only way to see a formatting mistake is to save it and then view it.  Unfortunately, then all subscribers will receive e-mail updates with the formatting mistakes (and possibly another update when they are corrected).

            Forrest Shields added a comment - Having the ability to preview a comment before saving it is particularly important if anyone is subscribed to updates on that ticket.  Right now, the only way to see a formatting mistake is to save it and then view it.  Unfortunately, then all subscribers will receive e-mail updates with the formatting mistakes (and possibly another update when they are corrected).

              422f530d75ad Arjun Ganapathy
              atlassian155 Kerem Caglar [Solveka]
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                Created:
                Updated:
                Resolved: