Details
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Bug
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Resolution: Won't Fix
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Low
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Severity 2 - Major
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1
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Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
At the moment when a customer is using e.g. Internet Explorer 8 the service desk portal page shows absolutly nothing.
/servicedesk/customer/portals
You see only a white screen. I think the root cause is the Analytics plugin. This will break the whole page.
The normal JIRA login page displays a message that the browser is not supported.
This is something that the customer understands. A white page looks like a server side problem.
Attachments
Issue Links
- is related to
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JSDSERVER-3370 Display error message if a customer tries to open the customer portal with an unsupported browser
- Gathering Impact